FAQs

Why is Pure Play Family Center the best option to host my private family celebration?

Family Celebrations, Private Parties, and Meetings are hosted in a private Party Playroom complete with a dedicated Party Pro and Party Runner, at no additional fee. Party snacks, drinks, and menu selections with your Pure Play Party Package are served from the Pure Play Café Cart within the Party Playroom. Each Pure Play Birthday Party Package features games, activities, and crafts and includes a Birthday T-Shirt for the Guest of Honor, Drinks, Snacks, Cupcakes, and a Pure Play Party Pouch for each guest. We offer a wide selection of party enhancements... Glimmer Art, Face Painting, Characters, Amazing Tablescapes, Balloon Drops, Arches, and Designs along with a ton of extra FUN to customize any Pure Play Party Package!!

How early can I arrive for my Party?

We recommend that the family of the Guest of Honor arrive 15 minutes prior to party time to allow for family photographs and to go over any final details.

When are Glow Parties?

Pure Glow Parties are special celebrations scheduled throughout each month on select days (please check our events calendar for posted dates and times).

What should I bring to the Center for my family celebration?

Bring the Guest of Honor, family and friends along with Chaperones (Pure Play Family Center is not a licensed childcare provider) ready to Have FUN... PURE and Simple! Your Pure Play Party Pro and Runner will take care of the Celebration decorations, refreshments, activities, crafts, games, and clean up!

Is there a place to put presents?

Yes! Each Pure Play Party Package includes a decorated feature table and gift table within the private Party Playroom!

Is gratuity included in the Family Celebration Package?

Gratuity for the Pure Play Party Pro and Runner is not included in the party pricing. An opportunity will be available to you for adding a gratuity upon presentation of your final check for your celebration by the Pure Play Event Manager.

Can we bring our own food from home or outside food?

We ask that you refrain from bringing outside food and drinks. We do, however, suggest that you bring any special celebration cake you wish to enjoy, but we’ve got the refreshments all here! Our Pure Fuel Menu from the Pure Play Café Cart includes a wide range of selections to include in your Pure Play Party Package. The Pure Fuel Menu has freshly prepared items for everyone, including pizza, salads, chicken, sandwiches, and pasta! A selection of sweets, including cupcakes and cakesicles are freshly made for all our celebrations by Mmmm Delicious Cupcakes, a Pure Play Community Partner!

What about ice cream, is that okay to bring?

We ask that you refrain from bringing outside food and drinks. We proudly serve Hershey's Ice Cream Novelties as part of our Pure Fuel Menu on our Pure Play Café Carts.

My family isn’t a fan of cakes, can I bring cookies/brownies, cookie cake or cupcakes?

Pure Play Party Packages include a party refreshment selection of cupcakes, cakesicles, and brownies from Mmmm Delicious Cupcakes, a Pure Play Community Partner!

Can I bring decorations / plates / napkins?

Pure Play Party Packages include plastic ware, plates, napkins, and decorations coordinated in your selection of colors and themes. Our Pure Play Event Manager is happy to assist you in designing a Pure Play Signature Celebration in our Party Playroom, personalized and customized for your dream party!

Can we bring our own drinks?

The Pure Fuel menu includes single serve Coca Cola Soft Drinks, Minute Maid Lemonade, Honest Kids Juice, IBC Root Beer, Zephyrhills Spring Water, Premium Juices, and Nespresso© Coffee Selections, therefore we ask that you refrain from bringing outside food and drinks.

Does the Family Celebration Package price include the birthday child?

Yes, each guest in attendance at the celebration is included for the final count within your Pure Play Party Package.

Is there a charge for children age 2 and under?

Pure Play Family Center provides Family Celebrations suitable for all ages, including 1st Birthdays! Each guest in attendance at the celebration is included for the final count within the Pure Play Party Package.

Is there an age limit for Family Celebrations?

1st year through Tween birthday celebrations are easily accommodated in our Party Playrooms during normal business hours. Coming of Age Birthday Celebrations, Sibling Gender Reveals, Baby Showers, and other Celebrations are encouraged too.

Do you have invitations?

Yes, your Event Manager will help you with online invitations and thank you notes!

Is the Pure Fuel© Menu available to my guests during the Family Celebration?

Pizza and Drinks are included within the Premium, Ultimate, and Platinum Party Packages for each guest in attendance. Family Members and Friends attending, but not on the guest list, are welcome to order from the Pure Fuel© Menu al a cart. The Event Manager will go over guest check preferences during the planning session and prior to the event.

Can you pencil me in and hold that party spot so I can run the info over with my husband / wife, and give you a call back to give you the deposit?

Party Playrooms are very popular and although we would like to accommodate everyone, reservations are made first come first served. We do have On-Site Family Celebration options if the date and time are already reserved at Pure Play Family Center.

Is there a Party Plan? What is the schedule of the party?

Pure Play Private Celebration Plan© is the structure behind each Family Celebration. An Event Manager will work with you to plan the activities, games, and crafts offered within the party package and theme you select. The plan includes specific details as to the theme décor, sweets and snack selection, and party favors contained in the Pure Play Party Pouch©.

Does the Party Pro guide the kids through the activity’s?

All events at Pure Play Family Center are hosted by a dedicated Pure Play Hosting Team. The Party Pro and Party Runner will engage everyone in activities, games, and crafts contained in a custom Pure Play Celebration Plan. Sit back, relax, and enjoy your friends and family and all the festivities!

What is a good time to call in advance for a party?

We recommend reserving your party at least 6 weeks prior to the event date, if possible, to allow for planning, sending out invitations, and receipt of RSVPs from the guests on your guest list.

How many kids can fit on one table?

Our standard Party Playrooms comfortably seat 16 guests around the party tables.

What is the maximum number of guests I can have at our party?

The size of our Party Playrooms can be enlarged to accommodate any size party gathering... up to 1,800 square feet! Seating is available for parents, friends, and other family members both inside the Party Playroom and within the common area of Pure Play Family Center.

Do we need to bring party favors?

No. Each guest in attendance will receive a Pure Play Party Pouch© filled with themed favors and a Pure Play Session Pass© to be used on a return visit.

What is the deposit amount?

A $100 deposit is due upon reserving your Private Family Celebration in a standard Party Playroom, the balance will be due 72 hours prior to the time of the event. Private or Special Events larger than 16 guests require a 50% deposit at reservation.

What is Pure Play’s Cancellation Policy?

When we are notified at least 72 hours prior to the time of your reservation, we will issue a full refund. In the event of a natural disaster, Act of God, or unforeseen emergency, we will gladly reschedule the event for another date that is convenient for your family.

My child is gluten intolerant – Do you make an exception for food if we bring in their special stuff?

The Pure Fuel© Menu has gluten free selections that we will be happy to substitute. Please let us know upon making your reservations about any food allergy or other accommodation you may need included in your Pure Play Private Celebration Plan©

Does Pure Play host parties on weekdays?

Yes! We hold Family Celebrations Tuesday through Sunday!